To ensure your appearance is as magical as possible, please read the terms & conditions which form an agreement between Stardust Entertainment and the customer detailed on the completed booking form.
1. Confirmation of Booking
Your booking with Stardust Entertainment is confirmed once you have paid your deposit and you receive a confirmation of booking email.
2. Cancellation Policy
We understand that occasionally parties need to be cancelled. We are happy to allow you to reschedule the party as long as we have availability for your new date. If you want to completely cancel your booking then we would charge your deposit fee as it is non-refundable.
3. Entertainer Changes
Very occasionally through circumstances out of our control your chosen entertainer and character may become unavailable. We will work our hardest to book the character/performer requested and do our utmost to keep this, but may need to change a performer attending your event due to unforeseen circumstances.
4. Child Numbers
If the parties number of children exceeds 15, a charge of £5 per additional child will be added. If you would like over 25 children, a second entertainer will need to be booked.
5. Travel Expenses & Parking
All party prices cover travel expenses within a 20-mile round trip of the entertainer. If your venue is further than this there will be a charge of 50p per mile. We please ask if you can help our entertainers by reserving parking for them where possible.
6. Pictures & Video
We are happy for photos and video to be recorded at our parties for personal use. We only ask is that you credit us if you share these with friends and family (as Stardust Entertainment) where possible. Stardust Entertainment may also send out photographers on occasion for advertising purposes.